Privacy policy

If you are under 18, this document may be difficult to understand -please ask a parent/guardian for help.

This Privacy Policy explains how Emanuel (“we”, “us”, the “Site”) collects and uses personal information when you browse the Site, contact us, create an account, or place an order.

1) Acceptance

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

2) What Information We Collect

We may collect:

(a) Information you provide directly

  • Contact details: name, email, phone number.
  • Order and shipping details: address, order items, invoices/receipts.
  • Customer support content: messages sent via our contact form, email, WhatsApp, and/or live chat, and related service records.

(b) Information collected automatically

  • Usage data: pages viewed, actions taken, time on site, referral source.
  • Device/network data: IP address, browser type, device identifiers, cookie identifiers, and similar technical data.

(c) Information from third parties

  • Payment processors (transaction confirmation/status).
  • Shipping carriers (delivery and tracking status).
  • Analytics/advertising providers (measurement and attribution), depending on your settings/consent.

We do not store full payment card numbers on our servers. Payments are processed by secure third-party payment providers.



3) How We Use Information

We use information to:

  • Operate the Site and process orders (billing, shipping, customer service).
  • Send operational messages (order confirmations, shipping updates, account/security messages).
  • Improve the Site, enhance security, prevent fraud/abuse.
  • Perform analytics and statistical reporting to improve products and services.
  • Send marketing messages only with your consent and as permitted by law (see Section 6).

When we request personal data, Israeli law requires clear notice (whether providing data is mandatory or voluntary, the purpose, recipients, and the existence of access/correction rights).

4) Sharing Information & International Transfers

We may share personal information with service providers only as needed, such as:

  • Payment processors and fraud-prevention services.
  • Shipping/logistics providers.
  • Website hosting/cloud providers, customer support tools (including live chat).
  • Analytics and advertising partners (including remarketing), subject to your consent/preferences.

Your data may be stored or processed outside Israel (e.g., in the U.S. or Europe) by international service providers. We take reasonable measures to protect data in line with applicable requirements and industry standards.

We may also disclose information if required by law, court order, or to protect our rights, users, or the public.

5) Cookies & Tracking

We use cookies and similar technologies for:

  • Essential site functionality (e.g., cart, preferences).
  • Analytics and performance measurement.
  • Advertising/remarketing, subject to your consent and settings.

You can block or delete cookies via your browser settings, but some Site features may not work properly.



6) Marketing Messages & Opt-Out

We send marketing communications (email/SMS/WhatsApp, etc.) only with your prior consent where required. Every marketing message will include a simple way to opt out, and you can also contact us to be removed from our marketing list.

Operational messages (e.g., order/shipping updates) may still be sent even if you opt out of marketing.

7) Information Security & Security Incidents

We use reasonable technical and organizational measures to protect personal information. No system is completely secure.
In certain cases, Israeli data security regulations impose specific handling and reporting duties regarding serious security incidents.

8) Data Retention

We retain personal information as long as necessary for the purposes described above, including fulfillment, customer support, accounting, legal compliance, dispute resolution, and fraud prevention. We then delete or anonymize data where feasible.

9) Your Rights

Subject to applicable law, you may:

  • Request to review/access personal information we hold about you.
  • Request correction or deletion of information that is inaccurate, incomplete, unclear, or outdated.

To exercise these rights, contact us using the details below.

10) Contact Us

For privacy questions or requests contact us via the channels mentioned in our Terms of Service

11) Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Site and will apply from the posting date.